A travel insurance policy protects you against a range of possible misfortunes as outlined in your Product Disclosure Statement. If you need to make a claim arising from an event during your period of cover, you may lodge your claim in one of two different ways. Medical, additional expenses, cancellation, luggage, personal effects and rental vehicle insurance excess claims may be lodged by completing our online claim form. You may start the Online Claims process by completing the Online Claim Lodgement form If you have any other claim, you will be required to download and complete our manual claim form You must give us any information we ask for to support your claim, such as police reports, valuations, medical reports, original receipts or proof of ownership. Claims are payable and will be settled in Australian dollars to you. The rate of currency exchange that will apply is the rate at the time you incurred the expense. If you can claim from anyone else, we will only make up the difference. You must claim from them first. Allianz Travel Claims Mondial Assistance: Tel: 1300 724 825 |
