Claims made easy

• 24 hours a day, 7 days a week claims hotline
• Friendly, professional service
• Choice of repairer at no extra cost

You choose the policy to suit

• Comprehensive motor insurance products
• Match to your budget and needs

How do I submit a motor insurance claim?

The Allianz 'Managed Repair Process' (MRP) is a simple, hassle-free process to get your car back on the road fast. MRP ensures you receive superior service and your car is repaired to the highest possible standard.

Allianz MRP

• Is a streamlined and stress-free process, as you don't have to get quotes.
• Is a convenient way to get your car back on the road fast.
• Guarantees your repairs, which are monitored from start to finish.

Over the phone

You can call us on 1300 655 003 during business hours (8.00am – 5.30pm AEST/AEDT, Monday to Friday.)

After business hours, our emergency claims service will provide assistance and obtain details of your claim. We will contact you the next business day and complete your claim submission.

To assist us in processing your claim, please have to hand your policy number and details of the accident, including contact details for any other drivers and details of all other cars involved.

A professional Claims Consultant will discuss the loss with you and determine the most appropriate method for managing the repair process and, if required, assist you in selecting the most suitable and conveniently located repairer. If your car cannot be driven, we can arrange for it to be collected and delivered to the repairer. If your car is driveable, you can simply drive your car to the repairer on the agreed day. We will advise you of the claims process and answer any of your queries.