Claims made easy

• 24 hours a day, 7 days a week claims hotline
• Friendly, professional service
• Choice of repairer at no extra cost

You choose the policy to suit

• Comprehensive motor insurance products
• Match to your budget and needs

How do I submit a motor policy insurance claim?

Over the phone

You can call us on 1300 655 003 during business hours (8.00am – 6.30pm AEST/AEDT, Monday to Friday.)

After business hours, our emergency claims service will provide assistance.

To assist us in processing your claim, please have to hand your policy number and details of what has happened. A professional Claims Consultant will discuss the loss with you and determine the most appropriate method to expedite your claim.

If we believe that it is necessary for your claim to be assessed by  a Loss Adjuster we will appoint one of our preferred Loss Adjusters who will be in contact promptly to arrange a convenient time to visit you.

Online, any time

The fastest, easiest way is via our online claims form. You can submit your claim notification 24 hours a day, 7 days a week, whenever it suits you.

It generally takes less than 10 minutes to complete the online form, and once we receive it, one of our friendly claims consultants will contact you as soon as possible.

• Secure form
• No phone queues
• Immediate confirmation number for your reference

Before you submit a claim

You'll find that completing your online claim form is quicker if you have these details at hand before you start:

• Your policy information
• Information about the incident, such as the date, where the damage occurred, etc.
• Details about the loss or damage you are claiming for
• Information about any other people, vehicles or property involved

Online claims - www.allianz.com.au/s/onlineclaims