Privacy

Catholic Church Insurances Limited has adopted the National Privacy Principles which supports our management philosophy promoting mutual trust, respect, equity and fair treatment.

We may collect personal information about you which enables us to assess your application for new insurance, change your existing insurance, correct your details or determine a claim. To assess a risk or process a claim we may disclose your personal information to other insurers, re-insurers, claims investigators, assessors and legal professionals. Where necessary we will always gain your consent. From time to time we may offer you other insurance products apart from your original policy. If you do not wish to receive this information please advise us. Your may access, correct or update your personal information held by us at any time.

Safeguarding your information

Protecting your privacy and the confidentiality of your personal information is of paramount importance to us and fundamental to the way we conduct business.

Catholic Church Insurances Limited is committed to providing you with the highest levels of customer service. Catholic Church Insurances Limited abides by the National Privacy Principles.

These principles include safeguarding your privacy and adopting the following principles that relate to privacy:

• Collection.
• Use and Disclosure.
• Data Quality.
• Data Security.
• Openness.
• Access and Correction.
• Identifiers.
• Anonymity.
• Trans-border Data Flows, and
• Sensitive Information.

These Privacy Principles support the Catholic Church Insurances Limited management philosophy promoting mutual trust, respect, equity and fair treatment.

Collecting your personal information

Personal information collected by Catholic Church Insurances Limited includes your name, address, contact details and any information specific to your policy/product preference.

The information we collect enables Catholic Church Insurances Limited to assess your application for new insurance, change your existing insurance, correct your details or determine a claim.

Our commitment is to only collect personal information that is relevant to your application for insurance, your insurance policy or claim.

Disclosing your personal information

Once Catholic Church Insurances Limited has collected any personal information about you, we will manage it in accordance with the Privacy Act.

To assess a risk or pay a claim we may disclose your personal information to other insurers, re-insurers, claims investigators, assessors and legal professionals. Where necessary we will always gain your consent.

At Catholic Church Insurances Limited, we will take reasonable steps to protect the personal information we hold about you from misuse or loss, and from unauthorised access, modification or disclosure.

Accessing your personal information

Catholic Church Insurances Limited aims to ensure that your personal information is at all times accurate, up to date and complete.

On your request, Catholic Church Insurances Limited will provide you with access to your personal information except in circumstances where access may be denied under the Privacy Act.

Should you require access to your personal information or wish to update and correct personal information we currently hold about you, please write to us at:

Privacy and Complaints Officer
Catholic Church Insurances Limited
GPO Box 180
Melbourne Vic 3001

or call us on 1300 655 001 EST, 9:00am to 5:30pm, Monday to  Friday.

Direct marketing and your privacy

From time to time we may offer you information on other Catholic Church Insurances Limited insurance products or services that may be of interest to you. If you do not wish to receive these offers, please advise us on 1300 655 001 EST, 9:00am to 8:00pm, Monday to Friday.

Cookies

Catholic Church Insurances Limited does not use cookies on its web site. (Cookies are pieces of information that a web site can transfer to an individual's computer hard drive for record keeping).

Additional information and complaints

If you wish to obtain a copy of our Privacy Policy (PDF 59 KB) and/or our Privacy Principles Brochure (PDF 65 KB) please write to us at the above address.

If you wish to make a complaint please write to us at the above address. Complaints will be handled by a senior person with the authority to deal with your complaint.

If you are not satisfied with our response, you may lodge a further complaint which will be handled by our Privacy Disputes Resolution Committee.

Our commitment to you

All complaints will be dealt with fairly and with utmost good faith. We will acknowledge a verbal or written complaint within five business days. Our response will take no more than 15 business days.

View The National Privacy Principles in full.

How to make an insurance complaint

If our service fails to satisfy you we would like to hear from you.

Our commitment to you is that:

• All complaints will be dealt with fairly and with utmost good faith.
• We will acknowledge a verbal or written complaint within five business days.
• Our answer will take no more that 15 business days.

Your complaint will be handled by a person with the appropriate authority to deal with your complaint. If you are not satisfied with our response, you can make a further complaint which will be handled by our Disputes Resolution Committee. This committee is a group of senior persons with the authority to make a final decision on behalf of the company.

Once your dispute has been through our internal Disputes Resolution Committee and if you are still not satisfied you can refer your complaint to the Financial Ombudsman Service (FOS). The Ombudsman's contact details are:

The Financial Ombudsman Service
Freecall: 1300 78 08 08
Post: GPO Box 3, Melbourne, VIC 3001
E-mail: info@fos.org.au
Web site: www.fos.org.au

The FOS is an independent insurance review body.

Please note: FOS will not accept a complaint unless you have first tried to resolve the problem with us.

If you prefer, you may pursue other options that may be available to you, such as Small Claims Tribunal, mediation, arbitration or legal process.