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  • 24 hours a day, 7 days a week claims hotline
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  • Range of comprehensive home building and contents insurance products
  • Match to your budget and needs

How do I submit a home insurance claim?

Over the phone

You can call us on 1300 655 003 during business hours (8.00am – 5.30pm AEST/AEDT, Monday to Friday.)

After business hours, our emergency claims service will provide assistance and obtain details of your claim. We will contact you the next business day and complete your claim submission.

To assist us in processing your claim, please have to hand your policy number and details of what has happened. A professional Claims Consultant will discuss the loss with you and determine the most appropriate method to expedite your claim.

If we believe that it is necessary for your claim to be assessed by a Loss Adjuster we will appoint one of our preferred Loss Adjusters who will be in contact promptly to arrange a convenient time to visit you.

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Vital Home Building and Contents Insurance - It's not just what's inside that countsProduct Disclosure Statement
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Policy Features and Benefits
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Home Building and Contents Insurance - Policy Details

Classic Home Building and Contents Insurance - It's not just what's inside that countsProduct Disclosure Statement
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Prestige Home Building and Contents Insurance - It's not just what's inside that countsProduct Disclosure Statement
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Home Building and Contents Insurance issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No 234708.
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